Technical issues and settings

FAQ

• Technical difficulties FAQ

Basic troubleshooting

• How to report a bug or an error
• How to disable extensions
• How to clear browser cache
• How to install another browser
• How to enable hardware acceleration
• How to take a screenshot on Windows/Mac

Technical difficulties

• Game doesn't start, crashes, freezes or restarts
• Game is stuck on loading screen
• I’ve got a critical error message
• I have a problem with my internet connection
• I want to download the game or play offline
• What platforms can I find the game on?

Game settings

• How to enable push notifications
• How to turn on/off sounds and music in the game
• How to open the game in fullscreen mode
• How to change the game language
• How to change in-game time zone
• Game keyboard shortcuts

How to contact Support

• How do I contact Support?
• How do I contact Support if I can’t open the game?
• Support team isn’t answering