Payments

FAQ

• Payments FAQ

Payment difficulties

• I made a purchase but didn't get what I bought
• I made a payment and got a wrong item
• Payment window doesn't load
• I made a payment on the wrong server
• I want to make a refund
• How to contact Xsolla

Bundles and special offers

• General information about bundles / special offers
• I want a custom bundle / special offer

Valkyrie's Favor

• General information about Valkyrie's Favor
• My subscription level has reset
• I want to cancel Valkyrie's Favor

Emerald multipliers

• General information about emerald multipliers
• I bought emeralds with a multiplier, but got x1 emeralds instead

VIP

• General information about VIP levels
• I didn't get VIP level emerald bonus
• What happens to VIP points at VIP level 15?

How to contact Support

• How do I contact Support?