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  1. Hero Wars
  2. Payments

Payments

FAQ

  • Payments FAQ

Payment difficulties

  • I made a purchase but didn't get what I bought
  • I made a payment and got a wrong item
  • Payment window doesn't load
  • I made a payment on the wrong server
  • I want to make a refund
  • How to contact Xsolla

Bundles and special offers

  • General information about bundles / special offers
  • I want a custom bundle / special offer

Valkyrie's Favor

  • General information about Valkyrie's Favor
  • My subscription level has reset
  • I want to cancel Valkyrie's Favor

Emerald multipliers

  • General information about emerald multipliers
  • I bought emeralds with a multiplier, but got x1 emeralds instead

VIP

  • General information about VIP levels
  • I didn't get VIP level emerald bonus
  • What happens to VIP points at VIP level 15?

How to contact Support

  • How do I contact Support?
  • Terms of Service Privacy policy
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