- Check if the link has expired. You can find the reward's expiration date in the post. Note that you can claim the gift only once.
- Ensure that you follow the link in the corresponding community:
- on the official website if you play on hero-wars.com,
- on the official Facebook page if you play on Facebook.
- The reward is sent in a letter to your in-game mail. Try reloading the page with the game if the letter does not appear.