If you play on hero-wars.com, click the Support button. You can find it within the Menu located in the bottom-right corner:
If you play the version of the game available on Facebook, click the Get help button in the bottom-right corner of the screen to submit a ticket.
Describe your issue in detail. Our specialists will review your inquiry.
Please select a relevant question category: it helps our specialists solve your problem faster. For example, you must choose Payment issues if you have not received purchased goods.
If you cannot submit a ticket from within the game, press the Submit a request button at the top of this page: