I made a payment and got a wrong item

In this article, you will find instructions on what to do if you have made a purchase and got the wrong item

  1. Take a screenshot of the payment receipt. You can find the receipt from mailer@xsolla.com in your email. Make sure the screenshot format is jpgjpeg, or png. You can convert your screenshot to a supported format using image converters or other image editing software.
  2. After that, contact our Support team and attach the screenshot to your request. Our specialists will review your ticket.
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