I lost access to my game account

In this article, you will find information on what to do if you have lost your account. 

  1. If you cannot log in to your game account, double-check if you have correctly entered your login and password.
  2. If you have forgotten your password, try resetting it using the Forgot password button.


  3. If you still cannot access your account, contact our Support team and describe the situation. You need to provide the following information:
  • team name (nickname),
  • guild name (if any),
  • number of your server,
  • your account email,
  • screenshot of the receipt of any transaction (if any).
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