The game is stuck on a loading screen

This article provides basic troubleshooting steps that help solve this technical issue.

1. Check if your computer meets the minimum requirements of the game:

  • CPU released in 2016 or newer;
  • GPU released in 2013 or newer;
  • 8 GB of RAM;
  • An up-to-date browser;
  • Windows 8.1.

2. Clear your browser cache. It will help your browser update all outdated or corrupted files:

Google Chrome Safari Microsoft Edge Firefox Opera
1. Exit the game and leave the browser open.
2. Press Ctrl + Shift + Delete.
3. Set the Time range setting to All time.
4. Put a checkmark in the Cached images and files option.
5. Click the Clear data button.

3. Check if hardware acceleration is enabled in your browser. It is important to keep this option enabled in order to give your browser permission to use your graphics card to process graphics in the game:

Google Chrome Microsoft Edge Firefox Opera
1. Click mceclip0.png in the top right corner of the screen. Then click Settings.
2. Type "acceleration" in the search bar at the top of the page.
3. Toggle on the Use graphics acceleration when available option.
4. Relaunch your browser to set the new parameters.

4. Try to temporarily disable your AdBlock or other blocking plugins. Sometimes, even antivirus can block payment windows by mistake.

5. Your operating system and browser should be up-to-date to ensure stable performance. Check if there are any updates to your current browser or try a different browser.

Note

Internet Explorer is a browser that is no longer supported. If you are using this browser and experiencing technical issues, it might be good to switch to Microsoft Edge or Google Chrome.

6. If none of the above helps, contact Support. Describe the issue you have encountered in detail. Our specialists will review your inquiry.

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