How to contact Xsolla

To contact Xsolla through the payment window, click on the cat icon in the bottom-right corner and select the communication method.


To create a request via email, follow this link and scroll down to the bottom of the page until you see the Submit a Ticket menu. Fill out all the required fields. If you do not have a Transaction Number or your question is not about a particular purchase, enter random numbers in this field.


You can also contact Xsolla support from your Xsolla Account if you have one. To do this, follow this link and select the FAQ tab on the left side menu:

Click the Submit a Ticket button:

Fill out the required fields and click Submit:

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