In this article, you can find out what you should do if you have bought emeralds with a multiplier but received the usual number instead.
- Take a screenshot of the payment receipt. You can find the receipt from mailer@xsolla.com in your email. Make sure the screenshot format is jpg, jpeg, or png. You can convert your screenshot to a supported format using image converters or other image editing software.
- After that, contact our Support team within the game and attach the screenshot to your request. Our specialists will review your ticket.
Read this article if you want to learn about the VIP level emerald bonus.