Game doesn't start, crashes, freezes or restarts

Sometimes you can run into technical difficulties like crashes, freezes, or restarts while playing Hero Wars. This article provides basic troubleshooting steps that help solve these technical issues.

  • Check if your computer meets the minimum requirements of the game:
  • CPU released in 2016 or newer;
  • GPU released in 2013 or newer;
  • 8 GB of RAM;
  • An up-to-date browser;
  • Windows 8.1.
Google Chrome Safari Microsoft Edge Firefox Opera
1. Exit the game and leave the browser open.
2. Press Ctrl + Shift + Delete.
3. Set the Time range setting to All time.
4. Put a checkmark in the Cached images and files option.
5. Click the Clear data button.
Google Chrome Safari Microsoft Edge Firefox Opera
1. Click mceclip0.png in the upper right corner of the screen. Then click Settings.
2. Type "hardware acceleration" in the search bar at the top of the page.
3. Toggle on the Use hardware acceleration when available option.
4. Relaunch your browser to set the new parameters.
mceclip1.png
  • Try to temporarily disable your AdBlock or other blocking plugins. Sometimes, even an antivirus can block payment windows by mistake.
  • Your operating system and browser should be up-to-date to ensure stable performance. Check if there are any updates to your current browser or try a different browser.

    Important

    Internet Explorer is a browser that is no longer supported. If you are using this browser and experiencing technical issues, it might be good to switch to Microsoft Edge or Google Chrome.

  • If none of the above helps, contact Support. Describe the issue you have encountered in detail. Our specialists will review your request.
Didn't find an answer to your question? Let us know.