Sometimes, you can run into technical difficulties while playing Hero Wars: Dominion Era. This article provides basic troubleshooting steps that help solve most technical issues.
- Check if your computer meets the minimum requirements of the game:
- CPU released in 2016 or newer;
- GPU released in 2013 or newer;
- 8 GB of RAM;
- An up-to-date browser;
- Windows 8.1.
- Clear your browser cache. It will help your browser update all outdated or corrupted files:
1. Exit the game and leave the browser open.
2. Press Ctrl + Shift + Delete.
3. Set the Time range setting to All time.
4. Put a checkmark in the Cached images and files option.
5. Click the Clear data button.1. Exit the game and leave the browser open.
2. Click History and then Clear History.
3. Set the Time range setting to All history.
4. Click the Clear History button.1. Exit the game and leave the browser open.
2. Press Ctrl + Shift + Delete.
3. Set the Time range setting to All time.
4. Put a checkmark in the Cached images and files option.
5. Click the Clear now button.1. Exit the game and leave the browser open.
2. Clickin the top right corner of the screen. Then click Settings.
3. Click Privacy & Security.
4. Scroll down to Cookies and Site Data panel, click Clear Data.
5. Put a checkmark in the Cached Web Content option.
6. Click the Clear button.1. Exit the game and leave the browser open.
2. Clickin the top left corner of the screen. Then click Settings. You can also use the Alt + P hotkey.
3. Select Clear browsing data.
4. Set the Time range setting to All time.
5. Put a checkmark in the Cached images and files option.
6. Click the Clear data button. - Check if hardware acceleration is enabled in your browser. It is important to keep this option enabled in order to give your browser permission to use your graphics card to process graphics in the game:
1. Clickin the top right corner of the screen. Then click Settings.
2. Type "acceleration" in the search bar at the top of the page.
3. Toggle on the Use graphics acceleration when available option.
4. Relaunch your browser to set the new parameters.1. Clickin the top right corner of the screen. Then click Settings.
2. Type "acceleration" in the search bar.
3. Toggle on the Use graphics acceleration when available option.
4. Relaunch the browser to set new parameters.1. Click
2. Type "performance settings" in the search bar at the top of the page.
3. Put a checkmark in the Use recommended performance settings option.
4. Relaunch the browser to set new parameters.1. Click
2. Type "hardware acceleration" in the search bar.
3. Toggle on the Use hardware acceleration when available option.
4. Relaunch the browser to set new parameters. - Try to temporarily disable your AdBlock or other blocking plugins. Sometimes, even antivirus can block payment windows by mistake.
- Your operating system and browser should be up-to-date to ensure stable performance. Check if there are any updates to your current browser or try a different browser.
Note
Internet Explorer is a browser that is no longer supported. If you are using this browser and experiencing technical issues, it might be good to switch to Microsoft Edge or Google Chrome.
- If none of the above helps, contact Support. Describe the issue you have encountered in detail. Our specialists will review your inquiry.
- If you use VPN services, try temporarily disabling all of them and then check if your connection has become better.
- If you do not use VPN services, install and enable a VPN plugin and then check if your connection has become better.
- Try contacting your Internet service provider. Send them a direct link to the game and ask if there are any restrictions from their side that can be eliminated.
- If none of the above helps, contact Support. Our specialists will review your inquiry.
To enter full-screen mode, click the button with four arrows in the bottom right corner of the game or press Ctrl + F.
Note that this mode is not designed for mobile devices.
To exit full-screen mode, click the same button again or press Esc.
To access sound settings, click the gear button in the bottom right corner of the game screen.
Sound and music are adjusted separately.
In addition, you can mute any tab in your browser by right-clicking the game tab and selecting the Mute site option.
To enable push notifications in your browser, right-click on the lock icon on the left of the browser address bar and select the Allow option next to the Notifications setting.
The settings interface depends on the browser you use. If you have difficulties finding the Allow button, try using Google Chrome.
You can change your in-game time zone once every 30 days. To change it:
- Change the time zone on your computer to the desired one.
- Launch the game and click your avatar in the upper left corner.
- Click the pencil button next to your current time zone. Your time zone will automatically update, and the game page will reload.
- After the in-game time zone is synced, you can switch back your computer time zone.
This change affects game modes and quest reset time.
-
Click the globe icon in the upper-right corner of the game tab and select the desired language in the drop-down menu.
-
Confirm your action by clicking the Refresh & Change Language button. The game page will automatically reload.
If you cannot find the desired language in the list, it is not currently supported by the game.
-
Click the Language button in the lower-right corner of the game screen.
-
Select the desired language from the menu. The game page will refresh automatically to reflect the changes.
If you cannot find the desired language in the list, it is not currently supported by the game.
The game supports several hotkeys.
- 1, 2, 3, 4, 5 activate your heroes’ fully charged first skills. The activation order is from the left hero to the right.
- Q activates a fully charged totem/pet skill.
- A enables/disables Auto except for Arena and Grand Arena. They are always on Auto.
- Holding left Shift changes replay and battle speed if Valkyrie’s Favor is active.
- Ctrl + F enables fullscreen mode.
- Esc closes an active in-game window, disables fullscreen mode, or pauses a battle.
- Spacebar hides the pause menu for a paused battle. To bring the menu back, press the spacebar again.
The developers are working on optimizing the game for mobile browsers. But currently, the best way to play Hero Wars: Dominion Era is on a PC.
If you wish to play Hero Wars: Dominion Era on mobile devices, there are two possible solutions:
- You can launch the game in most mobile browsers, e.g., Google Chrome or Safari. However, stable performance is not guaranteed for now because the game was not designed for mobile devices.
- You can start from scratch in the mobile game Hero Wars: Alliance. Open Google Play Market, AppStore, or AppGallery, type "hero wars" in the search bar, and install the game.
Note
Hero Wars: Alliance is developed by a different team and has different game mechanics, so there is no progress synchronization between the two versions of the game. If you have an account on a PC and download the mobile app, you will start a new account.