Gameplay FAQ

In this article, you can find answers to frequently asked questions about gameplay. Want to know about bad luck protection? Not sure how control effects work? Want to find out more about main and secondary stats? You can find out in this article.

How to play?

You begin your journey with the tutorial. Starting with the Campaign, you will progress through the game and unlock new mechanics and game modes.

You can find beginner's guides on our official YouTube channel. Also, you can always ask other players for advice in the game chat.

How to get emeralds?

There are several ways to get emeralds:

  • completing daily and ordinary quests,
  • receiving Arena rewards,
  • promoting heroes,
  • obtaining rewards in the Tournament of the Elements,
  • completing special events,
  • making in-game purchases.
How to get energy?

You get one point of energy every six minutes. Energy has a specific maximum value. When you reach it, energy stops accumulating. Initially, the maximum value is 60 points, but for each new team level, the maximum value increases by one, up to 190 at team level 130.

In addition, to get energy you can: 

  • complete daily Get free energy quests;
  • collect rewards from the Daily Bonus tab;
  • collect some free gifts on our official website;
  • increase your team level (30 points for each new team level);
  • use a special item called Bottled Energy;
  • complete Emerald Waterfalls special event;
  • exchange emeralds.
How to get gold?

There are several ways to obtain gold:

  • opening chests in the Tower;
  • completing Campaign missions;
  • completing daily quests;
  • collecting gifts in the Daily Bonus tab;
  • in weekly gifts for participation in the Tournament of the Elements;
  • selling various in-game resources from your Inventory;
  • getting gifts from your Guild Master;
  • completing tasks from special events;
  • using Emerald Exchange.
Do you have free gifts?

Yes, you can get free gifts from our official pages:

Main stats.
Strength Intelligence Agility

Each strength point provides: 

  • 40 health points;
  • one point to physical attack if strength is the main stat of the hero.
Secondary stats.
Health Physical attack Armor Armor penetration Vampirism Magic attack Magic defense Magic penetration Dodge Critical hit chance

Health is the stat that determines how much damage a hero can withstand before dying. If health points reach zero, the hero dies.

Damage types.

There are three damage types in the game, each of them has its own features.

Physical damage Magic damage Pure damage

Physical damage is displayed in orange color. It can be diminished by armor. 

Skill example

Ginger's Lead Storm: Quickly fires seven buckshot rounds from the pistol, damaging all enemies. Damage per shot: 4231 (10% phys. atk. + lvl * 20).

Energy generation in combat.
Heroes Titans

Heroes gain energy in the following scenarios: 

  • for each basic attack or ability besides passives — 10%; 
  • for every 1% of the maximum health points lost — 1%;
  • for defeating an opponent — 30%;
  • if a hero dodges an attack, they receive 100% energy they would have received if they had not dodged the attack.
Control effects.
Stun Blind Silence Slow Charm Mind control

A hero that is stunned cannot move or attack. There are two ways to stun the opponent:

  1. Inflict damage higher than 20% of the opponent's maximum health in one attack.
  2. Cast a skill that applies stun.

Stun is displayed as spinning stars above the hero.

I didn't get x2 in Dungeon.

You get a double reward for clearing a Dungeon level for the first time: 50 Titan Potions and 2 titanite for a hero level and 2 Soul Stones and 10 titanite for a titan level.

If you clear the level again, the reward is 25 Titan Potions and 1 titanite for a hero level and 1 Soul Stone and 5 titanite for a titan level.

I accidentally used/spent/equipped/upgraded something.

Our Support team can cancel any action as long as:

  1. You made it in the last 24 hours.
  2. It does not imply any random rewards. We cannot revert events with a random outcome like opening a Heroic Chest or Summoning Spheres.

If the action meets both requirements, you can contact our Support team. Our specialists will review your inquiry.

Some of the in-game items are missing.

Items in the game do not disappear on their own: every single in-game action is processed and validated by the game server. If an item is not there, it means that it was either used or was not there in the first place.

I created an item, but it disappeared.

Items in the game never disappear on their own: every single in-game action is processed and validated by the game servers. If a piece of equipment is missing, there are three possible scenarios:

  • You might have equipped this item with another hero. Items are not unique and can be used for various heroes.
  • You might have sold this item sold for gold or exchanged it for activity points for your Guild.
  • Crafting in the game is a complex, multi-level system. All higher-tier items are crafted out of lower-tier gear.

If you have accidentally sold or equipped an item in the last 24 hours, you can contact our Support team. Our specialists will review your inquiry.

Letters disappeared from my mailbox!

Letters are stored in your in-game mailbox for a limited amount of time, usually for three days. Afterward, any items they contain are permanently deleted. The expiration date is displayed at the bottom of the letter.

Make sure to claim rewards as soon as they arrive in your mailbox. Our Support team cannot restore expired letters and rewards.

Offensive behavior in the game chats.

If you do not want to see any messages from a certain player, click their nickname in the chat and press Add to blacklist.

If you believe that this player's speech or behavior in the in-game chat violates our Terms of Service, you can also report them to our Support team. Make sure to attach a screenshot of the message and the ID of the player who offended you. Our specialists will conduct an investigation. They cannot disclose the results of the investigation due to user privacy policy.

Our Guild Master's offline for a long period of time.

If the Guild Master does not log in to the game for more than 30 days in a row, their title is automatically transferred to a General or an Officer who is the first one to log in to the game after the 30 days timer has run out. 

If the Guild Master logs in, the 30 days timer resets. Another way of transferring the title is to contact that player directly and ask them to manually transfer the title to someone else.

Totem fragments and bad luck protection.

If you spend a certain number ​​of emeralds on the Altar of the Elements and do not get a totem fragment, you receive a guaranteed fragment.

Here are bad luck protection thresholds:

    • 1st totem fragment: 4,500;
    • 2nd totem fragment: 45,000;
    • 3rd totem fragment: 466,667;
    • 4th totem fragment: 850,000;
    • 5th totem fragment: 1,133,333;
    • 6th totem fragment: 1,416,667;
    • 7th totem fragment: 1,700,000;
    • 8th totem fragment: 1,983,333;
    • 9th totem fragment: 2,266,667;
    • 10th totem fragment: 2,550,000;
    • 11th totem fragment: 2,833,333;
    • 12th totem fragment: 3,116,667;
    • 13th totem fragment: 3,400,000;
    • 14th totem fragment: 3,683,333;
    • 15th totem fragment: 3,966,667;
    • 16th totem fragment: 4,250,000;
    • 17th totem fragment: 4,533,333;
    • 18th totem fragment: 5,100,000.
When you receive a totem fragment during a special event or as a Battle Pass reward, you advance to the next step in the bad luck protection system.
Bad luck protection in the Campaign.

Every item has a different drop chance. The rarer the item, the lower the chance. Rarity depends on the color: gray, green, blue, purple, orange, and red.

All Campaign missions have bad luck protection. This feature guarantees that you have one of each item featured in the mission when using the x10 raid option. 

The same rule applies for heroic missions where you are guaranteed at least one Soul Stone when raiding x3. 

Tower difficulty.

The difficulty of the Tower depends on your team level that you can find under your avatar on the game's main screen. If your heroes are not upgraded up to that level, clearing the Tower might become a challenge.

I can't select a hero or a pet in the Tower.

If a hero or a pet is displayed in gray color and you cannot pick them to fight in the Tower, then their level is lower than required. Your heroes and pets have to be at least level 15 to participate in this game mode.

My heroes don't get EXP in raids.

When you raid a mission, your heroes do not obtain experience directly. Instead, acquired experience points are converted into EXP Potions that you can find in your Inventory and use to upgrade any hero of your choice.

How do I leave an Adventure?

To leave, open the Adventures tab, click the Log button in the bottom left corner, and then Leave Adventure.

Guild War trophy exchange doesn't work.

You can exchange Gold trophies for Silver and Silver trophies for Bronze, but not vice versa. To make an exchange, visit Guild War Shop.

I didn't get the Arena reward at 8 PM.

To receive the reward, you need to attack at least once in Arena or Grand Arena before 8:00 PM. Successful defenses do not count for issuing the reward.

I don't get Arena or Grand Arena Coins for a successful defense.

Each day only the first five successful defenses grant Arena Coins, so you can receive up to 50 Coins. All further defenses are not rewarded. The same rule works for Grand Arena.

I can't get Cleaver / supertitan / totem fragment.

Cleaver, totem fragments, and supertitans are unique and rare rewards. The more Heroic Chests / Summoning Spheres / Titan Artifact Spheres you open, the higher the chance to get them.

Daily Bonus has reset, but I haven't collected all rewards!

On the first day of each calendar month, the counter of the collected rewards is reset, and you start collecting rewards again from the first day of the month.

My Guild has no Guild War on Saturday.

The standard Guild War Season starts on Monday and ends on Friday. On Saturday, only transitional matches take place. In these matches, top Guilds from every league except for Gold fight against bottom Guilds from the higher leagues to promote to a higher league.

If you do not have an opponent on Saturday, it means that you finished the week in the middle of your league.

My titans haven't resurrected in Dungeon.

Titans resurrect with the Dungeon reset at the beginning of a game day, at 5:00 AM your local time zone. If your titans are still dead, then you have already explored the Dungeon today or changed the time zone recently. You will be able to proceed tomorrow.

Note that if you use Divination Cards to beat the Dungeon, your titans still take damage as in the standard manual walkthrough.

I have a question regarding a recent battle.

If you have a question regarding a particular battle, take the following steps to understand what is going on:

  1. Read the description of the abilities of each hero that participated in that battle. There are over 200 abilities in the game, and their interaction is usually the key. You can toggle the detailed descriptions of skills in the game settings:
    mceclip0.png
  2. Check the active effects from the first artifacts. If damage is too high or too low, most likely, the heroes are under buffs. Artifacts affect the whole team, not only one hero:
    mceclip1.png
  3. Check if your heroes are under any crowd control effects. Click the Control effects section of this page to get more info about those effects and how to spot them.
  4. If you still have not figured everything out, you can discuss the battle with your guildmates or ask other players for help on our official Discord server.
Didn't find an answer to your question? Let us know.