This article answers the majority of the frequently asked questions:
Q: How can I change the time in the game?
A: First, you need to change the time on your device, then restart the game and go to your avatar menu. Here you will find a new option to change the time. Important: you can change time in-game only once in 30 days.
Q: What will happen to me and my titans if I leave my guild?
A: If you leave your guild then you will lose access to several game modes (Guild Wars, for example), but all your personal stuff will stay with you (your titans, currencies, etc).
Q: Why I didn't get any reward for my record placement in the Arena or Grand Arena?
A: You can get a reward for each best placement only once, so if you got to the 51 place and then got back to 101 - you won't get a reward when you reach 51 place again. The records are also shared between Arena and Grand Arena so you can only one reward, for instance, reaching 32 place on the Arena will prevent you from getting the rewards for 32 place on the Grand Arena and vice versa.
Q: Why did my daily login rewards get reset?
A: The daily login rewards are tied to real-world months (January, February, etc), and when a new month starts the in-game login rewards are reset and a new hero of the month is added. Therefore, you need to log into the game every day to get all the possible rewards.
Q: How can I buy a limited skin?
A: Limited skins (skins that can't be bought for 5000 Skin Stones) can be bought in the Guild Wars shop and during events the skins were created for. For instance, Devil skins, can only be bought during Halloween event. Event skins also tend to be unlocked over time and can later be bought on a normal basis, as other common skins.
Q: Does hero's aura turn off after the hero gets killed?
A: If your hero dies, for example Dorian. then his aura will continue to work till the end of the battle. But if he died in the Guild Wars battle and his team survived the fight, then in the next fight his aura won't be active as he isn't presented on the battlefield.
Q: Why I can't assign heroes in the Tower?
A: The Tower opens when your team level reaches 40, so you need heroes with level 40 or higher to choose them for the Tower fights.
Q: When the next event starts?
A: The dev team doesn't have a strict or pre-made event timetable and everything can be changed in a minute. That's why the developers don't share their plans with other people not to misinform them.
Q: Wrong team in the Arena. Why?
A: There are two teams in the Arena and Grand Arena - attack and defense. And it is a very common issue when players change their heroes in the defense team and forget about attack one. That's the main reason of such confusion.
Q: Why I didn't get my daily arena rewards at 8 P.M.?
A: To get daily arena rewards you should attack at least once in the Arena or Grand Arena. So if you didn't attack, you wouldn't be eligible for a daily arena reward.
Q: How can I increase my VIP-level?
A: VIP-points needed for VIP-levels can only be obtained through in-game purchases with real money (emeralds, discounted bundles, etc).
Q: What will happen to my Favor if I skip a payment?
A: Favor should be prolonged on a regular basis, so if you skip a payment then your Favor level gets reset. But you can contact the support team and, as a one-time exception, ask to restore your level if it was reset in a two-weeks time frame.
Q: How long will the letters be stored in my mail?
A: The majority of the letters is stored for 3 days. And the gifts from the developers and community managers don't have an expiration date, they are stored indefinitely.
Q: Can I get a personal offer?
A: All the in-game offers, bundles, gem modifiers, etc are automatically given by the game itself. It isn't possible to manage such things manually.
Q: Synergy between Cain and Elmir (and his clones), how it works?
A: Cain and Elmir can make a good team. Let's have a look at some specific features of the synergy between them. Cain gains charges for every successful dodge of his teammate with his 'Nightfangs'. Please note that not only Elmir but his clones will give charges to Cain as well.
Now, let's have a look at Cain's patronage Skill 'Dark patron'. When Elmir dodges an attack, he gains bonus energy. But dodges performed by his clones do not grant Elmir bonus energy from 'Dark Patron'.
Q: My guild master is offline, what can we do?
A: There is an automatic system that transfers the title of Guild Master to a random active player (highest in rank), if the current Master is absent for 30 consequent days. However, if you guild doesn't have a General, please, contact the support team so a new General will be assigned and you will be able to participate in the Guild Wars.
Q: I didn't get x2 rewards in the Dungeon, why?
A: The dungeon reward for clearing the floor for the first time is already shown doubled. Without this bonus, you would have received twice as less. So for clearing a titan floor for the first time you get 2 soulstones of a titan and 10 titanite, and the hero floor - 50 titan potion and 2 titanite.
Q: We should have a transitional Guild Wars match on Saturday but there is no fight, why?
A: If your guild finishes the week in the top of your league and is eligible for the transitional Saturday match, but there is no fighting, then you simple don't have an opponent and you will be automatically promoted to a new league without a fight.
Q: I can't exchange my bronze trophies to silver ones. Why?
A: You can exchange only high tier trophies into lower tier ones. For example, silver to bronze. Not the other way around.
Q: The new day is here but my titans in the Dungeon are still dead. Is it a bug?
A: When your Titans die in a Dungeon battle they become non-available for the rest of the in-game day. However, after the in-game day update (it happens at 5:00 AM in your local time in the game) all of your titans will come back to life again.